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© 2023 by Frais. Proudly created with Wix.com

Store Policy

Customer Care

We would first like to take this time to show our appreciation for supporting our company. When you support us you support a small business, a family, and a community. We appreciate you and hope to continue to grow. Thank you. 

Privacy & Safety

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Wholesale Inquiries

For all wholesale inquires please contact us directly us at help@newsecretstea.com

We do not guarantee we can fulfill your order in the given time frame due to limited staff and stock.

We ask that you spend a minimum of $150 on each order placed with a maximum quantity of 100 units of each product. Due to limited stock and staff we ask that you do not order more than 300 unit of any product without at least 30 days notice. 

Due to high demands during holiday seasons all orders must be placed before the cut off dates provided. Valentines day Feb. 4th Thanksgiving Nov. 18th Christmas Dec. 15th

We accept payment via credit cards and/or paypal.

Orders must be prepaid. You will be emailed an invoice and goods will be held for 10 business days pending payment. Orders may be canceled within 30 business days of the order placement. 

 

Payment Methods

- Credit / Debit Cards
- PAYPAL